The Secret to Boost Your Team’s Daily Operations.

4 Strategies to Help Managers and Their Teams to Move Mountains.

Our brains can recall about seven items in a sequence on the fly

According to the research, our brains on the fly can recall about seven items in a sequence. Seven seems to be the magic number for the capacity of our “working memory.” The working memory allows us to retain small chunks of information readily accessible for use. It facilities our planning, problem-solving, reasoning, and comprehension, i.e., our brains use it to help us perform our daily tasks.

Now, I can hear you ask: but as a manager, what all this has to do with my team and their operations?
Well, quite a bit.

No matter what team you manage or what business you are in if your plans or processes are too complicated, your people might not understand them. Simplifying as much as possible will boost their performance and deliver more significant results.

You don’t have to take my word for it but how about some advice from two of greatest achievers in the world’s history?

“Simple can be harder than complex. You have to work hard to get your thinking clean to make it simple. But it’s worth in the end because once you get there, you can move mountains” – Steve Jobs

“Simplicity is the ultimate sophistication
” – Leonardo da Vinci

Not easy but SIMPLE.

Here are four strategies that will help your business to reach new heights.

1. Break down the goals into small attainable chunks

Do you have a big vision with audacious goals for your business and team?

If you answered yes, that is great!
Vision and ambitious objectives are essential for long-term planning.
But they can be overwhelming and even paralyzing for people when it comes to execution.

In order to help your team, break down the big goals, into quarterly ones first, and then into actionable weekly items. Small chunks of work are much more achievable as we can see the proverbial light in the tunnel. This strategy gives our actions a beginning and foreseeable end.

Short-term and attainable goals will also give you an opportunity to celebrate each small win with your team. And that is an excellent fuel for people to keep going and do better at every stage of the way.

2. Use the power of “less is more” in operating procedures

Research studies have proven that the excessive number of options and choices depletes our will power and mental bandwidth. Too much choice can corner anyone into the state of analysis – paralysis.

Take this for example.
Have you ever been lost in a new place and asked a local for directions? Have they ever given you a convoluted answer of sorts: go up then behind that sign turn right, then left then right again …. only to lead you less than 100 meters forward before you had to ask again?
I am sure you know what I mean.

Instructions that are too long and complicated lead to higher mistake rates and can turn into chaos especially in an emergency situtaion or when something goes wrong (and by Murphy’s law – something will).

That is why when you create plans or operating procedures, keep them short and standard as much as possible. The golden 80/20 rule is a good one to follow. Minimum 80% standard and maximum 20% custom to accommodate your client’s unique needs but still as simple and clear as possible.

The less “special” each process contains, the better it will be executed.
The power of “less is more” is sometimes too undervalued in our complex world of abundance.

3. Create a culture of continuous improvement

Even when you start with simple, complicated and more have their way to creep into everything in our lives. One day you think everything is working great, processes are robust in helping your business to win, only to see something going wrong and exposing issues the next day.

Remember, nothing is static. In today’s day and age, the markets change faster than we want them to. And with that the customers’ needs, competition and of course technology.

Creating a culture of continuous improvement that empowers everyone in your organization to suggest better ways of doing things will help you keep up with the times.

Once you have it, take time to ensure that changes introduced through continuous improvement are smart and well implemented. Every time you improve a plan or process don’t just add to it. Take the opportunity to review it end to end to eliminate unnecessary waste.

As William James has put it: “The art of being wise is the art of knowing what to overlook.

4. Instill good habits in your team to make room for critical thinking

We are creatures of habit. Our brains use this powerful tool to automate as many of our behaviors as possible. This way we save energy and give room to the brain to perform other functions, for example, strategic thinking or creativity.

Helping your employees create good habits in their daily work, is a simple way to get good results. Whether you use technology (there are so many wonderful tools out there) or coaching depends on what habits you would like your team to adopt.

Here are three simple examples:

–    SMILE – great habit for everyone but especially in customer service.  When your customer service representatives smile it can be felt and heard on the phone by the clients. It will also positively impact their customer interaction via other means of communication. Smiling causes us to feel happy, which in turn will affect the word choices we use when writing emails or chats. Other benefits of smiling are a reduced level of stress, boost to the immune system and elevating the mood of those around you. Can you see the ripple effect in waiting?

–    SCHEDULING – most of the teams are great at planning, but then when it comes to execution it can be a hit and miss. How about having a habit of scheduling tasks needed for the plan to materialize? Research suggests that the more specific we are about what and when we were going to do, the more likely we are to actually do it. For most of us, having something appear on our calendar has a magical effect on performance!

–    DAILY HUDDLE – a quick 10-15 mins daily informal meeting can have great benefits to any team. Whether in person or conference knowing what everyone is up can help eliminate unnecessary e-mail traffic or align certain activities. It also strengthens the bond and collaboration between the team giving them an opportunity for regular and more relaxed interaction. 

As you might have figured it out by now, I am a big fan of keeping life simple. Simplicity is, is one of my core values. Simple is not easy. It requires common sense. The benefits are hard to dismiss. Simplicity eliminates confusion and chaos that can result from it. It keeps overwhelm and stress at bay. It brings small wins, satisfaction to motivation to keep going.

Simplicity might be hard work, but it is a beautiful thing to adopt and it all pays off in the end!

Life can be as simple or as complicated as you make it be.
Chose simple, it’s a faster way to happiness.

5 Stories About Courageous Women that Will Inspire You

I am writing about Courage today because it is one of the values I have chosen to guide and define my business. Helping business owners and managers to step into leadership that is brave enough to build cohesive teams and healthy organizations is the core of my mission.

My inspiration for this post came from the books “Good Night Stories for Rebel Girls” by E. Favilli and F. Cavallo. They are one of my kids’ favourites bedtime reads.

Values guide our behaviors in personal and professional lives. No one questions the need of having a set of values in our personal lives. But, if you ever wondered why any business should define them for their operations, have a look at on of my blog posts.

Now back to Courage.

“Courage is the most important of all the virtues because without courage, you can’t practice any other virtue consistently.” 


Courage can demonstrate itself in many different ways.
And below, you will find five inspiring stories of women that defined courage with their lives.

1. Courage is Being Afraid but Acting Anyway

Dominican Republic Coat of Arms

The Mirabal Sisters, also know as “Las Mariposas” were freedom fighters in the Dominican Republic. They were opposing the regime of dictator Raphael Trujillo. The sisters organized and participated in multiple protests and movements against the dictatorship. Together with their husbands, they were jailed multiple times. On November 25, 1960, the Mirabal Sisters were murdered by the regime. Their leadership and courage became the inspiration to Dominicans to continue opposing Trujillo’s dictatorship. It eventually was abolished.

November 25th is now recognized as the International Day for the Elimination of Violence Against Women.
Click here for the source article by Victoria Sanchez.

2. Courage is Following Your Heart

Marie Curie-Sklodowska

Maria Curie-Sklodowska was a Noble Prize-winning scientist. Together with her husband Pierre Curie she discovered radioactive elements: polonium and radium. Marie was born in Poland in 1867, at the time when the country was part of the Russian Empire. Since women were not allowed to attend university, she attended a secret Flying University in Warsaw. Marie Curie moved to Paris and joined Sorbonne, the university that accepted women students.

Throughout her life, to be able to follow her passion for science and research, Marie had to overcome many barriers. Marie Curie was the first woman to win the Noble Prize, the first person and only woman to win twice. She was also the only person to win a Nobel Prize in two different sciences (physics and chemistry).

Marie and her husband refused to receive monetary awards and medals and they have given away most of their first Noble prize money. Curie has also intentionally refrained from patenting her discoveries so that scientific community could continue the research.
Click here for the source and more detailed information on Marie Curie-Sklodowska.

3. Courage is Keep on-going Aginst Hardships

Painter’s palette

Frida Kahlo, one of the most famous painters of the 20th century, suffered unimaginable pain all her life. As a child, she suffered from polio. In her student years, she had seriously injured her spine in a tragic bus accident. Frida started painting when she returned home from the hospital to alleviate her pain and kill time. In the self-portraits, Kahlo was expressing her physical suffering. Despite her multiple surgeries and deteriorating health Frida continued painting and being active in the Marxism inspired political movement.

In of her famous quotes, Frida says: “At the end of the day, we can endure much more than we think we can.”
Click here for more details on Frida Kahlo’s life.

4. Courage is Standing up for What’s Right

Viola Desmond (née Davis) was a Canadian businesswoman and civil rights activist. Born in 1914 in Halifax, she built her career and business as a beautician. Through her Desmond School of Beauty Culture, Viola was an inspiration and mentor to young Black women in Nova Scotia. In 1946, Viola Desmond stood up for equality of rights. She challenged racial discrimination when she refused to leave the segregated Whites-only section of a theater. For her act of courage, she was arrested, jailed overnight and convicted without legal representation for a “tax offense”. Viola was not able to receive a pardon despite the efforts of The Nova Scotia Black Community trying to assist her.
Desmond’s brave refusal to accept an act of racial discrimination provided inspiration to other Black People in Canada. Click here for the source article.

5. Courage Is Being Different and Expanding Your Ways

Guangzhou Opera House

Zaha Hadid was an Iraqi-British architect and the first woman to receive the Pritzker Architecture Prize, in 2004. She became famous for her bold building designs with many sweeping lines. The Guardian called her the Queen of the Curve. She designed the aquatic center for the London Olympic Games 2012 (UK), Michigan State University’s Broad Art Museum (US), the Guangzhou Opera House, and Beijing Daxing International Airport (both in China). Zaha was not afraid of being different. The Metropolitan Museum in New York talked about her buildings as “unconventional that seem to defy the logic of construction”.
With her drive to cross boundaries, Zaha designed buildings that everyone else thought impossible.
To read more about Zaha Hadid’s work, click here.

Courage is not an easy value to live by but we all have it inside. We show it in small and big actions, in many different ways every day. Courage gives us the freedom to do what’s right and be ourselves.

“There are so many ways to be brave in this world. Sometimes bravery involves laying down your life for something bigger than yourself, or for someone else. Sometimes it involves giving up everything you have ever known, or everyone you have ever loved, for the sake of something greater.

But sometimes it doesn’t.

Sometimes it is nothing more than gritting your teeth through pain, and the work of every day, the slow walk toward a better life. 

That is the sort of bravery I must have now. “


E-mail Communication Help: Crucial Tips Your Boss Forgot to Metion

In today’s world, e-mail has become one of the primary means of communication. Whether it’s at work or home, some of us receive hundreds of e-mails a day. Who can read and process this much, I ask?? In my workplace some people can have whole e-mail conversations lasting hours or days on a subject that could take 15 mins if someone decided to pick up the phone.

Don’t you ever feel like pulling your hair trying to keep up with e-mail traffic? Or that you have not accomplished anything productive most of the day other than responding to e-mail? Do you feel stressed by the sheer volume of e-mail you receive every day? I certainly do.

“The single biggest problem in communication is the illusion that it has taken place”

George Bernard Show

So what can we do to take over the control that e-mails wield on us? To become more productive and less stressed? And to make our e-mails sources of true communication? Here are some tips that can help with that.

More productivity, less stress

According to numerous studies e-mail occupies 25% of employees’ average work day. That is 13 hrs each week! On top of that an average person checks their inbox over 30 times an hour i.e. almost every 2 mins.

You can easily see now why we feel stressed or that we have not accomplished much throughout the day. OK, so what do I do you ask?

  • First, turn off any visual and sound e-mail notification on your laptop, tablet or smartphone to avoid frequent distractions.
  • Then, set a couple of specific times in a day where you will be checking and responding to e-mails, for example, mid-morning and mid-afternoon.
  • Lastly, close your inbox outside of those times and focus on real work and your deliverables.

You will see that not only some of those lengthy e-mail conversations will take care of themselves by others jumping in but also in time people will stop expecting you responding right away. Think of this as setting ground rules and boundaries to protect your precious time.

By setting those boundaries your stress level will go down significantly. You don’t have to just believe me on this one. It’s been proven through research done by the University of California Irvine and the US Army.

And the best of all, you will now have time to work on those assignments you have been struggling to finish, meet the deadlines and get recognized!

From illusion to real communication

Studies conducted at UCLA have shown that 50% of communication happens through facial expressions and body language, 40% through voice intonation and only 10% through actual words.

As you can see, having your reader understand the e-mail you sent them in a way you intended it is not that easy since 90% of your potential success is impossible to get via e-mail.

The below tips will help your e-mail communication be more effective:

  • Before sending an e-mail ask yourself first: is this the best way to communicate? Can I solve my issue faster with a quick phone call?
  • Make sure your subject line is clear and conveys the purpose of your e-mail.
  • If you want your reader to take an action, be clear on what you need them to do and by when.
  • Keep in mind that it is tough to convey emotions just in words, for example, humor; unless you know the receiver very well, try staying away from that to avoid unintended misinterpretations.
  • Avoid exclamation marks, especially multiple in one row. I am sure your intention is not to scream at the person.
  • Don’t assume that your reader will know how to interpret the message; always proofread it before sending by putting yourself in their shoes.
  • Lastly, never hit sent if you are emotional. If an e-mail you received upset you, don’t react – you will regret it after. Before responding, step away from your computer, come back after an hour or two and then type the answer. Have someone else read it before hitting send.

Now a few e-mail etiquette tips for Bosses

As a leader, leading by example is your job.

This includes e-mail communication. Even if you don’t care about the titles and think that yours does not matter, remember that for others it does. The more “powerful” your title is, the more people feel pressed to respond to your e-mails right away and the more sensitive they are reading them.

That is why on top of the above tips that can help anyone, here are couple of others that Bosses should take to heart.

  • Don’t send e-mails when you are busy and rushing. Sending short sentences through your smartphone with no common courtesy words like “hi”, “thank you” or “please” will just upset your reader and slow them down taking time to bring their emotions back in check. It pays off to take the time to write a proper professional e-mail no matter what. You can also pick up the phone and have a pleasant conversation that will take less time, deliver what you need, and become another positive chip in your relationship with the employee.
  • When the e-mail chain you have started is turning into a “Never Ending Story”, stop the madness and set up a quick meeting. You will save everyone’s time, including yours, and clear up any misunderstandings that the chain inevitably created.
  • If you really need to send e-mails after hours or on the weekends to catch-up, be clear with your employees that they do not need to respond right away; you will reduce their stress levels and increase engagement.

“Communication – the human connection – is the key to personal and career success. “

Paul J. Mayer

To sum up, paraphrasing Paul Mayer’s wisdom, if we want to be successful, we need to know how to communicate with others. E-mail is just one means of communication but probably the most challenging one. Let’s never assume that our reader will know how to interpret the meaning of our message. Going against our crazy busy world, slowing down, and taking the time to write meaningful and thought through e-mails will always pay off.

Any change starts with you.

Know how to communicate and you will be successful

Three reasons why any Team needs Mission and Values

You started your business our of a deep passion for something; you have a dream, a vision that you would like to reach. Or maybe you are in a managerial or leadership position, and you have an idea of what your Team can achieve and become.

That’s is amazing! 

But as Joel A. Barker puts it “Vision without action is merely a dream.” If you want your dream to become vision, action must be taken. And if you rely on others to help you with the action, you need to help them see and understand your vision by pointing them in the right direction and helping define the behaviors that will lead them there.

That’s where the mission and values come in place.

Let’s look closer at the three main reasons why your team and organization need them.

1. Mission shows the way

If Vision is “the why,” Mission is “the how”.

Vision explains the core purpose and answers question: why do we exist? The Mission is a directional sign pointing to the ultimate destination. To be effective, it must align with your vision so that you as a leader can exude full confidence in the mission and inject this belief and passion you have into your team.

The mission should also balance the possible with the impossible as Jack Welch puts in in his book “Winning.” We all aspire to be a part of something bigger than us but at the same time small enough that it feels achievable.

Let me help you with an example.

Imagine you have a vision of spending quality time with your family or friends on an amazing vacation that will be just perfect!

Once you decided the destination you still need directions and decision on how you are going to get there: by plane, train or maybe it’s a road trip in an RV? Even if you are not a planning obsessed vacationer, you would need a general idea on where you are going to stay overnight, and how you are going to spend your time.

Also “perfect vacation” is something aspirational. You know that during that time there will be less than perfect moments: cranky toddler throwing a tantrum after having too much sugar or two of your best friends having heated conservation over something that might end up in 10 mins of the awkward silence. But overall if everyone believes in the mission and is aligned, you will have the time of your life and lots of amazing memories to go with it afterwards.

OK, so where do the Values fit then you ask?

Once you have the Mission, the next step would be defining the Values.

2. Values help to shape your Culture

Values will describe how do you and your team behave on the journey. Together with the mission, they will have a significant role in defining your organizational culture and giving you a unique advantage over others.

Let’s go back to our vacation story.

Imagine you and your family or friends established some key behaviors that were important to all of you and agreed that if everyone behaved in such a way, the vacation would be close to perfect! Here are a couple of examples: maybe your vision is to have “disconnected, active vacation with nature,” i.e., no electronics, phone, internet, instead hikes in the woods, swimming in the lake, campfires, long conversations and time spent together.

But maybe better behaviors to follow would be complete laziness for a week: sitting on a beach, reading, relaxing with some screen time in the evening.

Defining the Values as a team will bring great ideas to the table, show you more creative ways to accomplish the Mission and get buy-in from all the team members.

Then, when you embark on the journey, and everyone behaves in alignment, collectively you start creating a unique culture, unique environment for your organization.

If up till now you are still skeptical about the need for mission and values, I hope you change your mind after reading the 3rd reason.

3. Alignment of all three brings the power of focus

Once you know how you are going to make your Vision reality: with the Mission that keeps directing the team towards the dream and Values that will make it clear how to behave, you can now focus on enjoying the journey!

When everyone is rowing in the same direction, you as captain can focus on working with and supporting the Team on getting there. Not having to waste time to attend to chaos all the time, you can have fun.

Our vacation example will make it clear.

Imagine you did not discuss and decide with your family or friends on the type of vacation you wanted to take or the main behaviors that were important to you all.

And now instead of enjoying the time and making vacation memories, you are trying to figure out at 9 pm where you are going to sleep, or spending 2 hrs every morning discussing whether it’s time for relaxation and doing nothing or going out to explore the area. Imagine how much stress and chaos all of you would go through, or worse how much valuable time you’d lose to come to a consensus that would undoubtedly leave someone unhappy anyways.

In short, the extreme focus you and your team get from having a clear Mission and Values aligned with the Vision is undeniable. You will be able to tap to the full potential of the time you have, grasp the opportunities that will pop up and enjoy the adventure.

To summarize, organizational Mission and Values, if supported by the leader that lives and breathes them every day have the power to create a better bond and alignment between team members. Being part of something big, having a purpose and understanding how to achieve it will help your people to feel united, work well together and tap to the potential that is much greater than a mathematical sum of individual contributions. In cohesive teams 1 + 1 = 3 or more and as a leader you have the privilege and great opportunity to facilitate that.

Mission and Values are the start, so don’t let your vision stay a mere dream, act!

5 steps on how to get ready to lead your Team to sucess in 2019

Welcome to 2019!

As a business owner, manager, executive – a LEADER – are you excited for 2019?
Do you have a vision of what you and your Team will accomplish this year? Or you don’t know how and where to start?

Here are 5 steps that can help you get going.

Don’t throw 2018 out the door just yet ...

New Year is on, out with the old! – you might be all to happy to do that.

I am like that, a forward-thinking person that likes to move on from past to the future as soon as possible.
But, hold on, someone wise once told me that there are benefits to taking some time for reflection and learning from the past.

Let’s do that first then.
I guess, no one really enjoys making the same mistakes over and over.
New mistakes are great! It means we are trying new things, being innovative and curious.
Whereas, making the same mistakes many times gets quite boring, frustrating and only reinforces Einstein’s definition of insanity.

Therefore if you have not done that yet, I highly recommend sitting down with your Team and your Boss (if you have one) and asking a few questions:

  • What worked great last year?
  • What did not turn out that well?
  • What should we be doing more off to be even more successful?
  • What should we be doing less off or stop doing all together to avoid making the same mistakes?

Once you have those answers, you are armed with wisdom to enter the gates of 2019.

So how about meaningful goals for 2019?

After reflection, second would be goal setting. We all love it, don’t we?

To set meaningful goals, remind yourself first of your mission and values.

Does your organization or department have them? If yes, awesome! You can keep reading.
If not, look out for my next week’s post that will try to convince you why you should. For now, please see below for a quick sneak peak just for you.

For me mission and values are a foundation of any organisation. They are like a lighthouse constantly showing way home to wondering boats.

“The mission announces exactly where you are going and the values describe the behaviors that will get you there.”

Jack Welch, “Winning”

Setting the goals for your Team that are directly tied to your mission and values can bring extreme focus to the business, help it to stay authentic and with that competitive.

People, myself included, look for purpose in their lives. Meaning is what makes us happy.
Having goals that are meaningful, tied to a vision, and realistic will give your Tem a sense of accomplishment when you reach them.

And once that happens, it’s time to CELEBRATE!

“Plans are nothing; planning is everything.” – Dwight D. Eisenhower 

We all know that when hell breaks lose, plans are nothing but pretty looking paper.
However, planning IS EVERYTHING and that is what you should do next.

It’s during the process of planning that we can prioritize. In today’s day and age most organizations have more to do than they can chew on.
New opportunities and urgent matters are pouring through the doors with the speed of light.

But as the old saying goes: if everything is important, nothing is.

Picking top 1, max. 3 priorities for the month, quarter or whatever planning cycle you chose to dare into, will bring further focus to your Team.

Planning time is what helps you determine what those priorities are.
During this time, you should also break them down to small attainable steps (ex. weekly goals and priorities).

As a result, you will protect your people from feeling overwhelmed by the sheer amount of work that needs to get done.

Time for Leader’s self-care time

Now what about you? Have you thought about taking time for self-care?

I know you are laughing inside thinking what is she saying?
Who has time for that? There are so many important things to get done…
How could I possibly spare even 15 mins of “unproductive” time?
I am sooo busy ….

Let’s learn from the aviation industry then …
You know, the putting of the oxygen mask on you before you help anyone else.

Yeah, exactly … we are no good as leaders to anyone if we are running around like a headless chicken, half burned out and only putting out fires.

Sometimes we need to step back, look at our business from the eagle’s perspective, reflect and recalibrate if needed.

To be able to do that we need time to clear our minds, rest and re-charge.

Because our Teams rely on us to lead them through adventures to the safety of success not rocks of destruction.

If it’s not scheduled, it will not happen

Last but not least – how do I make all of this happen?

Well, put it on your calendar.
Take charge of your time (or at least most of it) and don’t let urgent get mixed with important all the time.

Make it a priority, to take time now, this week, to schedule all important recurring events and keep them as sacred as possible.
Then ensure you keep scheduling and planning each week ahead of time.

Yes, it takes discipline, organization skills, and drive; but that is why we are leaders, aren’t we?

If it’s not scheduled, it will not happen.

So what do I need to schedule, you ask? Here are a few ideas:

  • Monthly/ quarterly strategic meetings
  • Weekly tactical meetings with your Team
  • Daily/Weekly/ Bi-weekly project progress meetings – if you have any running
  • Regular One-on-One meetings with your direct reports
  • Daily breaks for you to ensure you have time to breathe and clear your mind
  • Time to reflect and be an eagle
  • Your top priorities for each week

In case you are not sure what to do in those meetings, look out for my posts in the coming weeks.

To summarize, leading a Team and organization to success is not easy but having a vision and a plan supporting its execution helps with taking action and getting there.

The Journey to Great Leadership Begins

Thanks for joining me!

My passion for leadership has inspired and motived me to start this blog.

As I am building it to serve you better, please enjoy this first read below.

Are leaders born or made?

I believe that leaders they are mostly made.  Yes, some people might have been born with pre-dispositions or talents that make it easier for them. But like in everything, talent is not enough.

To become a great leader you need skills that can be learned and have to be continuously improved.

To be a great leader is a personal development and team development journey that is challenging but greatly rewarding.

There are many, many quotes and definitions related to leadership … but for me, leadership is not a position or title that only some of us have or should “do”.

For me, leadership is action and example that each of us takes and gives every single day everywhere (at work or home, when interacting with employees or colleagues, clients or suppliers, kids, spouses or friends).

People follow actions, not words, that’s how we are wired, it is in our DNA.

We are all LEADERS all the time

One of the people that were and still is most inspirational for me was my grandfather.

Born in 1929 Poland to a fairly well-off family, had his childhood cut off early by World War II in which he served in the clandestine army, and in which he lost his father.

During the war, his family not only lost everything they possessed but also was forced to move hundreds of kilometers away from their home after Polish borders were changed.

He lived through the times of change from the era were any cars barely existed, through dictatorial communist regime to the free modern Poland of cars, planes, internet, and advanced technology.


Why did he inspire me?

Because he NEVER complained and always had a positive outlook on life no matter the circumstances he was in.

He changed and adapted to life and made best out of it. Intentionally or not, he was a leader that has been inspiring me all my life.

Leadership is practiced in actions

Thus my message to you is that whether we want it or not, whether we think about it or not, we are an example, an inspiration to someone every day.

And because of this, we should strive to always behave in a way that if copied by anyone we would be proud of them and ourselves.

Garanpa and I

Leadership is practiced not so much in words as in attitude and actions. — Harold S. Geneen